What personal information do we collect?
If you decide to palce an order with us, there is certain personal information that we will require from you in order to process your order (such as your name, delivery address, e-mail address and telephone number).
We will only pass on your personal information to third parties if it is an essential part of trading with you (i.e. passing on your name and address to our carriers, or telephone number should there be a query with delivery). We will not rent or sell your name, address, email address or any other personal information to any unrelated third party.
From time to time we may also request further information to help us improve our service to you.
We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
We may use information held about you to:
A) Set up, manage your account and contact you about your account;
B) Ensure that content from our site is presented in the most effective manner for you and for your computer;
C) Provide you with, or permit third parties to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
D) Carry out our obligations arising from any contracts entered into between you and us;
E) Allow you to participate in interactive features of our service, when you choose to do so; and,
F) Notify you about changes to our service.
We may disclose your personal information:
A) If Appliance Spares Centre or substantially all of its assets are acquired by a third party in which case personal data held by it about its customers will be one of the transferred assets and, in which case, we may disclose your personal data to the prospective seller or buyer of such business or assets;
B) To protect our customers and Appliance Spares Centre from fraud and theft, we may pass on personal information that we obtain from making identity checks, together with account information to organisations including law enforcement agencies, involved in fraud prevention and detection and credit risk reduction;
C) If we are under a duty to disclose or share your personal data in order to comply with any legal obligation; or,
Unless required to do so by law, we will not otherwise share, sell or distribute any of the personal information you provide to us without your consent.
Marketing and Communications
You will have the opportunity to subscribe to other areas of the site. For instance you may wish to receive our newsletter or enter competitions. In these circumstances we will ask for additional information, such as your age, occupation, style interests etc. This will help us to target our marketing in a way we feel would be of specific interest to you. We may, from time to time, send with your ordered products, inserts advertising the goods or services of unrelated third party companies. However, we do not pass on your personal data to these third party companies.
If you no longer wish to receive marketing information from us you have the option of ‘opting out’. Clear instructions on how to opt out of each area will be detailed specifically (for instance at the bottom of our e-newsletter you will have the option ‘To unsubscribe form our emails click here’). Alternatively, please let us know in writing/email.
The Data Protection Act dictates that we must protect your account information against unauthorised access or release. We will not give, sell, rent, or loan any identifiable personal information to any third party, unless you have authorised us to or we are legally required to do so.